Shipment
and returns
Customer Service
Any questions or concerns regarding your purchases can be sent to us via email at juanadalidrivera@gmail.com and we will respond within 24 hours on business days.
It is the responsibility of each customer to provide the correct shipping address, immediate contact phone number, and email address. We will not be responsible for information that is not provided or is provided incorrectly.
It is important to us that every reader has a satisfactory experience and can refer us to their family, acquaintances, and friends.
Exchange and Return Policy
Book purchases made on the website https://www.juanadalidrivera.com are final; there will be no exchanges or refunds. We have created a secure and efficient payment, invoicing, and shipping system where every order arrives as agreed upon at the time of purchase.
We are also available to review any complaints via email: juanadalidrivera@gmail.com , and will respond with our decision within 24 business hours. It is important to understand that deliveries are insured by the shipping company, and any issues with your shipment will be covered by their insurance.
Only in such a case could a reshipment be made, once the shipping company has compensated us for the loss of the shipment. There will be no refund under any circumstances if the shipping company fails to deliver an order.